Digital Solution Adoption
Strategic Planning and Management
Project success and business case realization comes down to adoption. It’s about whether users embrace new tools into the way they work.
Our approach puts users at the center of every rollout so change becomes habit, not disruption. More than that, we ensure the strategy and goals of the project are considered throughout, and measured to verify transformation success and value impact.
Enduring
Partnerships
29+ years
Continuous collaboration with global clients
Global
Reach
1.5M+
Users supported
worldwide
Tailored
Solutions
160K+
Learning experiences
delivered annually
Extensive
Expertise
800+
Enterprise applications
successfully enabled
We have a long history supporting IT solutions built in-house, and IT Vendor solutions: ERP/CRM/CMS; SAP (S/4HANA, Concur, SuccessFactors, WorkZone, Ariba), Oracle, MS, Veeva, and many other enterprise solutions. More recently, we have been supporting client AI Agentic transformations, as well as driving AI Enablement.
TMG has adapted the Prosci ADKAR change management model, and we have several Prosci certified experts on staff.
We turn your strategy into executable plans that will drive adoption, avoid risks, and unlock value.
Process
-
Ways of Working Research & Insights
-
Implementation Planning Workshops
-
Pain-point Resolution Workshops
-
Site & User Readiness Assessments
-
Risk Analysis and Ongoing Troubleshooting
-
End-to-end Planning, Scheduling and Controlling of Resources
-
Coordinating Communication, Coaching and Training plans
-
Execution Roadmap Prioritizing Key Activities
-
Continuous Improvement Cadence
Delivery
-
Adoption Plan & Project Definition
-
Adoption Analytics Dashboards
-
Performance Dashboards: OKR / KPI Tracking
-
Task Journey & Friction Analysis
-
Persona Mapping & Behavioral Change Plan
-
Progress Tracking to Time/Budget
-
Regular Status Updates
-
Project manager serving as lead trainer and liaison to programming team-for full coordination
-
Post-launch Reinforcement and Hypercare Support
Our Approach
By following our process, we maximize adoption potential in a cost-effective manner.
