Change Management
Managing Transformation to Drive Adoption
Project success and business case realization comes down to adoption. It’s about whether people embrace new ways of working.
Our approach puts users at the center of every rollout so change becomes habit, not disruption.
TMG has adapted the Prosci ADKAR change management model, and we have several Prosci certified experts on staff.
The Change Journey
Awareness
Announce the change, and explain reasons, pain-points, ROI. Open up to questions & feedback.
Change.
Desire
Gauge user reaction & appetite for change. Use feedback to address issues. Identify champions.
I want it?
Knowledge
Provide communications & training to fill knowledge/skill gaps. Create Knowledge Hub for resources.
I get it.
Ability
Conduct evaluation / practice sessions. Fix or mitigate tool & process issues.
I can do it.
Reinforcement
Monitor & reward engagement. Keep feedback channels open. Share success & challenges.
Getting better.
Adapted from Prosci ADKAR Model. Published by J. Hiatt
SUSTAIN
ENABLE
ENGAGE
We turn your strategy into executable plans that will drive adoption, avoid risks, and unlock value.
Process
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Pain-point Resolution Workshops
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Site & User Readiness Assessments
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Risk Analysis and Ongoing Troubleshooting
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End-to-end Planning, Scheduling and Controlling of Resources
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Coordinating Communication, Coaching and Training plans
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Execution Roadmap Prioritizing Key Activities
Delivery
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Change Management Playbook
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Persona Mapping & Behavioral Change Plan
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Change Impact Assessments
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Knowledge Management Hub
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Progress Tracking to Time/Budget
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Regular Status Updates
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Project manager serving as lead trainer and liaison to programming team-for full coordination
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Post-launch Reinforcement and Hypercare Support
Our Approach
By following our process, we maximize adoption potential in a cost-effective manner.
