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TMG Services

Our Approach to Driving Adoption

Project success and business case realization comes down to adoption.  It’s about whether people embrace new ways of working.​  Our experts use a disciplined approach that puts users at the center of every rollout so change becomes habit, not disruption.  Our services support this model of work.

TMG Process: Discover > Design > Engage > Enable > Sustain

Expertise & Services for your Transformation

Solution Adoption 

We specialize in digital adoption, ensuring new technologies and ways of working are embraced.
 

  • IT: Vendor & In-house Apps

  • ERP/CRM/CMS; SAP (S/4HANA, Concur, Ariba), Oracle, Veeva, etc

  • AI Agentic transformations

Change Management

We lead teams to embrace change via roadmap execution, risk analysis, and task troubleshooting. 
 

  • Change management playbook

  • Project definition & change impact

  • Readiness + risk assessments

  • Resource management

  • Project tracking & status​

Professional Services

We provide a wide range of professional services.
​

  • Program / Project Management

  • Technical Writing & Infographics

  • Requirements Analysis

  • Evaluate: Accessibility, Usability

  • Agile Teams / Scrum Master

  • Hypercare support

Training 

We design learning experiences with clear guides, interactive training, and short videos.

​

  • Instructor-led training

  • Web-based eLearning

  • Embedded, interactive learning, guides & microlearning modules

  • AI Enablement
     

Communications

We build communication programs that spark awareness and keep people engaged.

​

  • Campaign planning

  • Stakeholder & user messaging

  • Deployment announcements, digital postcards, newsletters, promo & demo videos
     

Strategy 

We equip leaders to drive change with clear strategy, readiness insight, and practical support.
 

  • Strategic planning & ways of working

  • Persona + process + user research

  • Value impact assessment​

  • Continuous improvement planning

  • Adoption sustainment metrics
     

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Adoption Engagement Levels

We can engage with your team at any level.  

A pyramid, representing the 4 adoption engagement levels, listed below.

1. Ad-hoc
    Requests

Just-in-time, individual messaging request support.

Basic change awareness.

2. Project
    Support

Goal-focused adoption communications and training support of a tool already being developed or configured. 

 

3. Managed
    Adoption

Full change management, based on a deeper understanding of the user and the transformation.

Communications & training bring the users along to embrace the change, while also mitigating issues.

4. Strategic
    Transformation 

Early involvement to ground projects in strategic business values and end-user needs. 

Many issues avoided or addressed early, thus lowering friction & barriers to adoption and allowing the roll-out to focus on user buy-in & durable transformation.

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AI Enablement

There are 3 powerful ways we can help you with AI:

Contact Us

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410 Severn Avenue, Suite 413
Annapolis, Maryland, 21403
Tel: 757.627.1015

Email: info@themooregroup.com

COPYRIGHT ©2026 THE MOORE GROUP

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